BrandSource

You can check the status of your order by calling our customer service number, 1-800-430-0282. FAQs

Currently, due to interfacing with local retailers, we do not have a real-time online order status. You can e-mail us directly, or check with our on line assistance. FAQs

Your BrandSource dealer will notify you of the inventory status of your order. If the product you have ordered is back ordered or due in at a later date, your BrandSource dealer will give you additional options in product choices. At times the manufacturer will replace a current line product with a new model year product. In this case your BrandSource dealer will explain the differences, if any, between the product you ordered and the product that is replacing the model that you ordered. FAQs

If the product you wish to order is currently available from the manufacturer, we will be happy to order if for you. Please contact us through our website, or try our online assistance. FAQs

The majority of BrandSource stores are authorized to service what they sell. If not, they can direct you to the nearest factory authorized service center. BrandSource maintains a copy of your sales receipt in case you need to prove your purchase date for warranty purposes. FAQs

BrandSource has over 2,200 stores in 48 states, so we have a store in most locations. However, in the event there is not a BrandSource store near you we will try to locate a retailer in your area who will honor the BrandSource price and deliver your product promptly. FAQs

Rebate and coupon offers provided by manufacturers are subject to the terms specified by the manufacturer. These terms include the timeframe of the offer, limitations on quantities and combination with other offers. Proof of purchase and UPC codes from the original packaging are normally required for redemption of rebates by the manufacturer or the manufacturer's agent. FAQs

All new products are sold with the manufacturer's limited warranty. The warranty periods and service varies by manufacturer and product. The full text of any such warranty is available, free of charge, upon written request addressed to BrandSource, 100 South Anaheim Boulevard, Suite 250, Anaheim, CA 92805., Attn: Manufacturer's Warranty Request. Options such as extra protection (see Performance Guarantee below) are available at additional cost. FAQs

BrandSource provides factory authorized service on most products we sell. In a few instances, faster repairs under manufacturer's warranty may be obtained directly from the manufacturer's service center by mailing the product to them. This is because some manufacturers require warranty repairs to be performed by their own service organization. BrandSource also provides in-home service in many areas for large TVs and major appliances. FAQs

For most products that we sell, we offer our customers the ability to purchase our Performance Guarantee for coverage above and beyond the manufacturer's factory warranty. Some of the benefits of our Performance Guarantee include:

• Performance Guarantee: We guarantee the performance of your covered product to factory specifications for up to five full years!
• Power Surge Protection: Unlike most manufacturer warranties, we provide complete coverage for damage caused by power surges, brownouts or other power line conditions.
• Nationwide Service: Available through any of our over 2200 stores! If no store is near you, we can arrange for service at a factory authorized service center that is close to you.
• Factory Authorized Parts and Technicians: Make sure the job is done right and that your covered product performs to factory specifications. Each repair is backed by our Guarantee of your Satisfaction.
• Guaranteed Replacement of Non-Repairable Items: If we can't repair your covered product, we will replace it with a comparable product if the same product is no longer available.
• Our Performance Guarantees are underwritten by an A rated or better insurance company for your total protection.

Currently, BrandSource.com offers:

• Appliances
  • Cooktops
  • Dishwashers
  • Dryers
  • Freezers
  • Microwave Ovens
  • Ranges
  • Refrigerators
  • Washers
• TVs
  • Projection
  • Large Screen 30"+
  • Mid-size 21"-29"
  • Small 9"-20"
  • Handheld
  • TV/VCR Combos
• VCRs
• DVD Players
• Camcorders

While BrandSource and its webmaster make every attempt to assure correct online pricing and availability, occasionally a software error or glitch may occur. In the case of a mistaken price or availability date, the customer will be contacted and notified of the error. BrandSource and its webmaster are not liable for errors that occur on the site. FAQs

Delivery

Whenever possible, your new purchase will be delivered by the BrandSource dealer nearest you. The charge for delivery for most products is $44.95. A complete list of the delivery services you may expect are covered in our Delivery section of the BrandSource.com web site.

Shipping, Delivery and Store Pickup Options

Standard Home Delivery – Includes items that can be shipped via common carrier such as UPS and FedEx.

Special Delivery – Coordinated by our BrandSource retail stores, this includes items such as projection TVs, Major Appliances, Furniture Products.

Store Pickup – You can avoid all shipping costs by picking up your purchase(s) at a store near you.

Please Note – To ensure the security of your online purchases, only the person who made the purchase may pick up items in the store.FAQs

For smaller products being shipped, total delivery time is based on order processing time plus your shipping time. The shipping method you choose determines your order's arrival date.

Order processing time includes credit verification and time to pick and pack your order. If the merchandise is in stock, your order should leave our warehouse in 2 to 3 days. If the merchandise is on backorder it may take additional time. If the product you have ordered is on back order you will be notified by your BrandSource dealer. FAQs

Currently, we ship to U.S. states, Puerto Rico, and American Samoa. Both the shipping and billing address must be an address in the U.S., Puerto Rico, or American Samoa. FAQs