BrandSource

AVB/BrandSource 100 South Anaheim Blvd. Suite 250 Anaheim, CA 92805 1-800-430-0282 Webmaster@BrandSource.com Delivery and Installation

• You will receive an e-mail confirmation of your order.
• A representative from your local BrandSource outlet will contact you by phone to arrange delivery.
• Delivery will be arranged within a specific 4 hour time period, so you won't have to spend all day waiting for your delivery.
• From the time you order, you can usually expect delivery in 3-7 days.
• The delivery will be conducted in a professional manner and every precaution will be taken to avoid any damage to your home.
• To facilitate ease of delivery, please have dimensions of doorways, openings, stairways, etc., ready to provide upon arrangement of delivery.
• Please be sure the entire pathway to your new product's destination is clear.
• Please be aware that certain installations require further work, often requiring a licensed professional, and are beyond the services provided by local BrandSource outlets.
• Please see below for specific product installations.

Most all of our products include the following services when delivery service is purchased:

• Uncrating your new product and removing the packing.
• Delivering your new product to its location in your home, and connecting it to existing electrical connections.
• Leveling and inspecting your new product for damage.
• A new cord will be provided with your purchase. This includes 3-PRONG range and dryer cords. If a 4-PRONG range or dryer cord is necessary, one can be provided, at an additional charge.

Electric Ranges

• Electric ranges will be slid into place, leveled, a new cord installed and plugged in, and the packing removed.
• The customer is responsible for installing the anti-tip bracket themselves.
• A 3-prong outlet must be provided to connect your range within reach of the provided 4-foot range cord. If a 4-prong connection is required, cords are available at additional charge.
• If existing range is either built in or not removable by sliding the product out, additional services may be required, including the use of an outside professional. BrandSource dealers are not responsible for removing ranges that are built in, hard wired (connected to a junction box), or connected to any "downdraft systems" or outside venting that may require removal.

Gas Ranges

• Most local codes prohibit gas connection by anyone other than by licensed and certified gas professionals. This depends on where you live and the gas company you deal with. You should inquire about gas installation before you schedule delivery.
• The customer is responsible for installing the anti-tip bracket themselves.
• Please notify your local gas installer or BrandSource if you require PROPANE or "bottled" gas. This requires a conversion on your product, as well as the purchase of an LP conversion kit. This is available at an additional charge.

Microwave Ovens

Over-the-range microwave ovens are considered built-in products and will require additional installation labor and possible parts charges. Your BrandSource dealer will contact you before delivery about these additional charges.

Countertop microwave ovens: If you are out of the immediate area for delivery, countertop microwave ovens may be shipped to you via UPS or another similar delivery service. Delivery and Installation

• You will receive an e-mail confirmation of your order.
• A representative from your local BrandSource outlet will contact you by phone to arrange delivery.
• Delivery will be arranged within a specific 4 hour time period, so you won't have to spend all day waiting for your delivery.
• From the time you order, you can usually expect delivery in 3-7 days.
• The delivery will be conducted in a professional manner and every precaution will be taken to avoid any damage to your home.
• To facilitate ease of delivery, please have dimensions of doorways, openings, stairways, etc., ready to provide upon arrangement of delivery.
• Please be sure the entire pathway to your new product's destination is clear.
• Please be aware that certain installations require further work, often requiring a licensed professional, and are beyond the services provided by local BrandSource outlets.
• Please see below for specific product installations.

• Dishwashers can be purchased, delivered, and your old one removed, providing that it has been disconnected from the water, drainage, and electrical connections, and it has been freed from walls, countertops, or floors. This service is provided at the standard $44.95 delivery charge.
• However, installation must be done by a qualified professional, and is done at an additional charge. If you choose to have your dishwasher installed, an installer will call you to schedule the installation and removal of your old unit.
• Some BrandSource outlets do not provide dishwasher installation.
• BrandSource is committed to providing you with a smooth and trouble-free delivery service. We will try our best to accommodate your needs in every way we can, under the terms and conditions of our delivery services. We are excited to have you join our family of existing satisfied BrandSource customers!

• Your new washer will be set in place, leveled, and the hot and cold water inlets connected.
• The drain hose will also be installed, provided it reaches your drain outlet. Drain outlets must be within reach of the 4-foot drain hose provided. If additional drain hose is required, it will be provided, at an additional charge.
• Hot and cold water connections will be connected, providing the old connections are not corroded, and they are easily removable. If this is not the case, additional plumbing may need to be performed to hook up your machine, at an additional charge.
• Please make sure your old washer is free of oil or debris before removal. BrandSource is not responsible for old machines leaking oil, or other substances, in your home during removal.
• Make sure that there is a water shutoff valve accessible to installers so they may turn the water off prior to installation.

• A 30-amp service must be within reach of a standard 4-foot dryer cord, provided with your new dryer.
• A 3-prong outlet must be provided. If the standard 3-prong outlet is not available, one may have to be installed, or another method of connection sought. This requires a licensed professional, and is not part of the services provided by BrandSource.
• Venting your new dryer to the outside, with aluminum flexible duct, is now required in many states, by law; and plastic duct is now considered a fire hazard. BrandSource outlets will provide you with new, metal duct, if desired, and install it, at an additional charge.
• Please be aware of the following for gas dryer installation:
  • Most local codes prohibit gas connection by anyone other than by licensed and certified gas professionals. This depends on where you live and the gas company you deal with. You should inquire about gas installation before you schedule delivery.
  • Please notify your local gas installer or BrandSource if you require PROPANE or "bottled" gas. This requires a conversion on your product, as well as the purchase of an LP conversion kit. This is available at an additional charge.

• Your new big screen television (27" dia. and larger) will be delivered to your home, uncrated, and set in place.
• The television will be plugged into the electric outlet, and connected to your existing antenna, cable, or satellite system.
• The operation of the television will be explained to whoever is at the delivery point. This includes operation of the remote control, setting the color, tint, brightness, contrast and other customer controls.
• The television will be checked for operation and the customer controls will be set to your preference.

• Television products with screens smaller than 27" diagonal will be shipped to your address.
• With in-stock merchandise you can expect to receive your order within 5-9 days from the date you place your order.
• A signature will be required for delivery.
• Next day and two day delivery service may be available at an additional charge.

• Video products will be shipped to your address.
• With in-stock merchandise you can expect to receive your order within 5-9 days from the date you place your order.
• A signature will be required for delivery.
• Next day and two day delivery service is available at an additional charge.